FAQ
What Is Your Return Policy?
If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 30 days. Please note that we do not accept returns for items on sale. Shipping and handling fees are nonrefundable. Merchandise must be unworn. To start your refund please “contact us” here
When will my order ship?
We ship once a week, every Thursday.
Can I change the shipping address on my order?
Yes. If you have made an error in your order details, please reach out to us as soon as possible. We are able to change it if the product has not been shipped.
Where are your ponchos made?
They are made in Mexico BCS, in La Ventana by local women.
Where do orders ship from?
Everything is shipped from the US.
Do you ship internationally?
Yes we do with DHL. International delivery typically takes 14-20 business days, but can take up to 30 due to customs. SURreal Baja is not liable for additional charges due to a countries' import taxes. Additional fees can and will apply depending on individual countries' tax regulations. We are also not liable for lost international packages
What size poncho should I order?
S/M Sizing: We recommend this size for juniors and persons under 5’7
- Width: 35.5”
- Length: 41.”5
L/XL Sizing: We recommend this size for persons over 5’7
- Width: 41.5"
- Length: 48.5”
What size of kid poncho should I order?
Kid toddler Sizing: We recommend this size for kid up to 5 year old
- Width: 23.5”
- Length: 23.5”
Kid Sizing: We recommend this size for kid up to 11 year old
- Width: 31.5”
- Length: 31.5”
How do I take care of my poncho?
The best way to keep the poncho in the “pillow” see “How to wrap the poncho to pillow” guide
How do I wash my poncho?
Wash it inside out, in cold water, on delicate cycle, no tumble drying, hang to dry.
Can I place a bulk order?
For orders over $500, use code “SHARECOLORFULHUG” for 15% off.
How can I sell SURreal Baja in my store?
Please visit the “Contact us” page for all wholesale inquiries.